1. Give us an overview of your organization. What are your key activities and strategic focus within the healthcare sector, particularly across the GCC and MENA (Gulf Cooperation Council, Middle East and North Africa) region?
United Imaging is a global innovator in advanced medical imaging technologies and intelligent healthcare solutions, with native AI embedded across our portfolio to deliver real clinical impact at scale.
Since our establishment in 2011, we have successfully launched more than 100 groundbreaking products and today serve over 15,700 customers in more than 90 countries worldwide. Guided by our mission, "To Bring Equal Healthcare for All," we are committed to creating long-term value for our customers and improving global access to high-end medical equipment and services through close collaboration with healthcare partners.
For us, the GCC and MENA region has been among the earliest and most important markets in our global journey, and remains a key strategic priority where we continue to build a strong, localized ecosystem to meet regional needs.
After establishing our regional headquarters in Dubai in 2019, we launched a regional warehouse in 2020, laying a solid foundation for localized operations, logistics, and service capabilities. Firmly rooted in the region, we have built strong collaborations with local partners and developed a comprehensive service engineer team that delivers fast, reliable support.
On our journey, our commitment to bringing equal healthcare for all is not just a slogan; it is a daily mission. We understand local healthcare challenges and consistently deliver solutions, ranging from direct care to education.
We focus on advancing women's healthcare and take pride in participating in this noble cause. We have brought AI-enabled mammography systems to Libya and Türkiye, helping local women benefit from medical innovations while supporting efforts to raise awareness of breast cancer.
Education and training are central to building sustainable healthcare capacity, and we continue to invest in their long-term development across the region. For example, in Morocco, through our collaboration with Centre Hospitalier Universitaire Mohammed VI in Marrakech, we are honored to support the training of young African healthcare residents, providing not only practical experience but also academic guidance.
We are building a global research collaboration ecosystem centered on disease-driven innovation, supported by big data and native AI. This work enables personalized research and real-world clinical validation across diverse healthcare environments. Examples include our collaboration with Yale University in the U.S., King Hussein Cancer Center in Jordan, Dharmais Cancer Hospital in Indonesia, Astana Medical University in Kazakhstan, and others, where clinical features are validated under various local scenarios.
2. What emerging trends and critical challenges do you believe are most significantly influencing the industry's trajectory in this region?
What we are seeing in the GCC and MENA region reflects global trends and challenges shaping the healthcare industry.
The major trend is the rapid acceleration of medical AI. The region is investing heavily in smart hospitals, health platforms, and AI-enabled diagnostics to improve efficiency and quality of care. At the same time, rising healthcare demand, driven by population growth, and a growing burden of chronic diseases, is putting pressure on the healthcare sector.
At United Imaging, our innovation is born with AI from the very beginning. This means AI is designed into every system from the start, lowering clinical thresholds and making advanced capabilities accessible across care settings. For example, our ultrasound family, built on the new uEDGETEC™ intelligent ultrasound platform, provides comprehensive solutions and focuses on streamlined workflows and intelligent assistance, automating many routine steps—from transducer recognition and image acquisition to measurement and reporting. This helps standardize examinations and significantly reduce the manual workload for sonographers, while supporting both precision and efficiency in daily clinical practice.
Through years of dedication, we support connected health management that extends care beyond clinical settings and into daily life, responding to the growing trend of chronic disease management in this region. Our medical-grade smart wearables — including the uOrigin Hearing Aid, ECG(Electrocardiogram) and continuous glucose monitoring systems — empower personalized, full-life-cycle health management, helping patients manage their conditions effectively while delivering tangible value across the healthcare ecosystem.
Resource shortages and inequities remain a challenge in the region, particularly in rural areas. That's where we step in, passionate about changing the status quo and making advanced healthcare accessible and affordable.
Our All-In-One radiotherapy solution is a strong proof of this, fully integrating the entire treatment process - from CT simulation to the first treatment fraction, only possible with the help of AI. With high-definition diagnostic-level imaging guidance and an fully intelligent adaptive workflow, it combines efficiency, precision, and personalization in one system, bringing advanced radiotherapy to more patients, even in resource-constrained settings.
We are lowering the threshold to advanced care through innovative, scalable solutions. For example, we introduced the first mobile digital PET/CT in Iraq, improving access to advanced diagnostics for local communities. In Malawi, our AI-powered DR systems have been installed in 21 facilities nationwide, supporting broader access to essential imaging services.
We translate emerging healthcare trends into practical solutions, applying AI and intelligent solutions to improve patient care, strengthen healthcare systems, and expand access to high-quality care across the GCC and MENA region.
3. What is your strategic outlook for the healthcare sector over the next decade? How do you anticipate the industry will evolve?
Medical AI will play a central role in shaping the future of healthcare. It will increasingly support earlier diagnosis, more accurate clinical decision-making, and more efficient workflows.
At the same time, personalized healthcare will move from aspiration to standard practice as AI connects progress across imaging, molecular insight, and therapy, enabling care pathways designed around the individual from hospital to home.
Sustainability is emerging as another key priority. Healthcare systems are placing greater emphasis on value-based care, more efficient use of resources, and environmental responsibility.
What United Imaging is building is an intelligent ecosystem that connects every stage of care, covering prevention, diagnosis, treatment and rehabilitation, and is firmly rooted in local healthcare needs.
Our AI innovations can flexibly adapt to different scenarios and patient needs. For example, at Cintocare Hospital in South Africa, our next-generation AI-powered advanced visualization solution, helps clinicians meet high standards for image quality, integrates with hospital systems, and supports collaborative workflows, improving efficiency and physician coordination. In Ethiopia, the Axon Stroke and Spine Center, the country's first dedicated stroke center, has established a comprehensive stroke care pathway, supported by our advanced imaging technology, enabling timely diagnosis and treatment.
Beyond hospital walls, we are extending care into everyday life. Last year, we introduced our medical-grade hearing aid at Arab Health, attracting strong interest and reinforcing our confidence in delivering locally relevant solutions.
Through these approaches, we are harnessing the power of AI to advance personalized, sustainable, and high-quality healthcare, turning emerging trends into real impact and bringing tangible benefits to patients.
4. What role does innovation play in your organization's strategic framework? Please elaborate on your R&D initiatives and share insights into any significant projects currently in development or recently launched.
At United Imaging, innovation forms our core and drives the unique value we deliver worldwide. Our technology reflects a high level of vertical integration; this integrated approach reduces complexity and reliance on third-party suppliers, strengthens control over quality and internal costs, and ultimately enables more effective time-to-market management and long-term value creation for customers.
Maximizing the synergies of United Imaging Group, R&D is the engine of our growth and long-term competitiveness.
At United Imaging, people are central to innovation: 40% of our employees are dedicated to R&D. We have built a comprehensive global R&D network, including our North America Research Center in Houston, as well as major bases in China, serving as our solid foundation for innovation.
In close collaboration with researchers and clinical experts, our global research community addresses both advanced research needs and high-burden diseases across healthcare systems with varying levels of resources.
For example, with Dharmais Cancer Hospital in Indonesia, we support research on breast cancer through the AI-aided system. The UIH FFDM AI application demonstrates significant potential as a radiologist aid, acting as a double-reading tool that highlights suspicious regions and provides accurate lesion measurements within a single streamlined report, enhancing diagnostic efficiency, and contributing to improved patient outcomes.
Through this community, we consistently align clinical needs with our R&D roadmap, shorten the bench-to-bed pathway, and bring benefits to patients.
To date, our collaborations span over 60 sites across more than 30 countries, supporting numerous active studies. We are looking forward to engaging more experts worldwide, bringing greater clinical benefits to patients and enhancing healthcare outcomes.
5. How is your organization integrating sustainability principles into your healthcare operations? If any, what specific initiatives have you implemented to minimize environmental impact and advance sustainable healthcare practices?
Sustainability is a core priority at United Imaging and a responsibility we actively integrate into how we operate and grow. In 2024, we achieved an "A" rating in the MSCI ESG evaluation and ranked in the top 15% of companies assessed by the S&P Global Corporate Sustainability Assessment (CSA), reflecting our consistent performance in ESG integration.
We consistently embed sustainability into every stage of our work, translating green principles from ideas into actions.
Our "Green Factory" initiatives include process cooling water system upgrades and ground source heat pump renovations, delivering substantial annual energy savings of over 130,000 kWh and reducing carbon emissions by more than 900 tons - the equivalent of planting over 50,000 trees.
Energy efficiency is built into our innovations, making healthcare more sustainable. For example, our uMR 600, the industry's first MRI featuring SiC GPA, achieves significant energy and carbon-emission reductions. The SiC GPA significantly reduces MRI energy consumption by over 50% without compromising image quality. In CT, scanners using uECO mode reduce annual energy consumption by 30.6%. In Molecular Imaging, we achieve over 90% product recycling by reintegrating functional and recyclable components into the supply chain.
In addition, our green product chain extends from R&D to clinical application. We explore eco-friendly materials to reduce waste and pollution, use environmentally friendly packaging, and optimize transportation methods to lower emissions. At the same time, digitally enhanced software increases product efficiency and optimizes energy consumption.
With a deep understanding of local healthcare needs, we proactively take on social responsibility to create local benefits in a sustainable way.
We witness the advancement of women's healthcare and are proud to be part of this vital effort. In Morocco, Dr. Faouzi Habib of Clinique Tour Hassan has conducted annual voluntary early breast cancer screenings for years, benefiting numerous local women, with our intelligent MRI supporting their work.
As mentioned, education and training are central to building sustainable healthcare capacity, and we put this into practice. We have actively fostered knowledge exchange by connecting global radiology and nuclear medicine experts with local clinicians, building regional capacity through hands-on workshops, clinical mentorship, and tailored training curricula across the globe. For example, last year we supported the 9th Oriental Congress of Nuclear Medicine and Molecular Imaging (OCNM), which brought together more than 40 experts from France, Mexico, Jordan, Thailand, and beyond, fostering insight exchange and strengthening collaboration in the field.
In support of the China–Africa Hospital Cooperation Alliance, we have launched practical training programs in digital imaging, interventional radiology, and oncology. We invited physicians from Ethiopia and other African countries to China for intensive, on-site training, helping them strengthen diagnostic and treatment skills and apply this expertise in their local hospitals, supporting the nurturing of medical talent.
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