Department

Customer Service, Sales & Marketing

Location

Shanghai, China

Duties & Responsibilities

1. Responsible for installation of UIH diagnostic imaging equipment within a designated product range at customer site;

2. Work closely with Customer Care Center (regional and headquarter level) to carry out trouble-shooting, maintenance, updates of designated product modalities under supervision;

3. Attend service training courses and work toward completion of UIH Professional Certificate in order to build competence in providing technical assistance and support to our customers;

4. Collaborate with sales team to give pre-sales and after-sales support on technical part.

5. Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.

6. Fulfill other jobs assigned by line managers of Subsidiary and HQ.

Minimum Requirements

1. Technical associate’s degree or equivalent experience preferred;

2. Familiar with the principle and structure of diagnostic imaging equipment (DR, CT, MR, PET, etc.). Previous experience with relevant equipment strongly preferred;

3. Ideally, have previous field service experience where you have undertaken fault finding on electronic equipment to prove your independent trouble-shooting ability on site;

4. Strong communication and coordination with customers, good customer-oriented service manner, excellent team cooperation spirit;

5. You will also be required to have good IT, Microsoft Office and Networking Infrastructure skills;

6. Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within UIH / 3rd parties, contractors, sub-contractors and suppliers and must quickly gain respect from others;

7. A flexible approach to work, travel and unsociable hours is required. Valid driving license and good driving record required. Willingness to travel extensively in an on-call rotation after training and certification.

8. Visa sponsored

Please highlight the position number (e.g. 2022030X) in the subject of email.